Client Success Stories & Testimonials
The Windsor Regional Employment Network is thrilled to celebrate the success of our clients and the service providers they work with. Hear from Gemma – a client who found her dream job in Radio, Michael – who found quick success in tech, and Tom – who is an adored member of his new team!
A UHC client faced challenges including age-related barriers and a past job termination which affected their confidence and motivation. With support from their caseworker, the client received a tailored list of job search resources, supports for safety boots, and appropriate workwear to help them re-enter the workforce.
“It was great working with the UHC team. I didn’t realize this kind of help was available. My caseworker ensured I had what I needed to get started.”
They also appreciated the ongoing support. “Checking up on how someone is making out and assisting them with everything they might be allowed to be entitled to is certainly helpful and makes a person feel like they’re not just a tick on a box or a number in the system.” The client continues to be happily employed in a full-time role in building maintenance.
Abdi is a mature male with extensive experience across various manufacturing sectors. When he accessed UHC’s Integrated Employment Services (IES) programming in early 2024, he was navigating a period marked by multiple personal challenges. A recent permanent layoff had triggered a series of setbacks, including a family breakdown and considerable emotional stress. The loss of employment at this stage in his life deeply affected his sense of stability and self-worth.
Through the IES program’s specialized and collaborative team approach, Abdi was connected to key community resources that played a vital role in stabilizing his situation. He received individualized coaching through one-on-one sessions that focused on resume development, job search strategies, and targeted employer outreach. Program staff also advocated on his behalf to ensure that his unique circumstances were acknowledged and addressed throughout his journey.
Following a prolonged absence from the labour market, Abdi successfully re-entered the manufacturing sector with an employer able to accommodate his current needs.
His new role includes steady shift work aligned with public transit access, a critical factor in supporting his efforts to maintain employment while continuing to manage personal challenges. This placement not only restored structure to his daily life but also provided a sense of direction and renewed motivation.
Abdi’s return to meaningful employment has had a profound impact on his overall well-being, greatly improving his sense of purpose and confidence. For him, returning to work means more than earning a pay cheque, it represents the reclamation of dignity, identity, and hope for the future. His experience highlights the resilience of mature workers and the transformative effect that inclusive and supportive employment programming can have.
Throughout his journey, Abdi has demonstrated significant personal growth. He has overcome notable legal and emotional hurdles and has shown strong commitment to recovery and reintegration. His story reflects perseverance, accountability, and a genuine desire to build a stable and positive future, making his progress a powerful example of what can be achieved through tailored support and individual determination.
Farida recently immigrated with no prior Canadian work experience, no local networks, and was unfamiliar with the Windsor-Essex job market. Determined to start her career, she reached out to Employment Services for support. Through personalized career exploration, planning, and one-on-one counselling, she received help connecting to the right resources and built the confidence and tools needed to enter the workforce.
“I didn’t know what supports were available to help me get started,” Farida shared. “The guidance I received made all the difference.”
OUTCOME
• With support from Employment Services, Farida secured a full-time position as a Custodian at City Center Maintenance & Janitorial in Windsor.
• Employment-related financial supports helped cover the cost of safety equipment and supplies (such as safety shoes, pants, and a jacket required by the employer), bus transportation assistance to get to and from work during her first few weeks, and police clearance fees needed for her new job.
• Farida successfully completed her G2 road test, helping her become more independent and reduce reliance on public transportation in the future.
• She is currently pursuing forklift training certification, a requirement from her employer to continue growing in her position.
PROGRAM DETAILS
• Employment Service is client-focused and tailored to each individual’s needs, offered either one-on-one or in group settings.
• Supports can include career planning, job search assistance, short-term training and certifications, and financial help for essential job-related employment supports.
• Employment Service is a component of Employment Ontario, which offers a flexible range of resources and support to help individuals achieve their career and employment goals, while also assisting employers in finding skilled workers. Services include job search assistance, skills development, connections to training and education opportunities.
Farida’s journey shows how access to the right support can help newcomers overcome barriers and build a successful future in Ontario’s workforce.
After nearly two years of unemployment, Sheetal a newcomer to Canada with a Bachelor’s Degree in Computer Science and Engineering, struggled to re-enter the workforce. Despite her strong academic background, she received no responses to her many job applications, leaving her discouraged and uncertain about her future. In early 2025, Sheetal connected with Women’s Enterprise Skills Training of Windsor Inc. (WEST) and enrolled in the Integrated Employment Services program. Reflecting on her early experience, Sheetal shared:
“Before I met the team at Women’s Enterprise Skills Training (WEST), looking for work felt scary and confusing. I sent out many resumes, but no one replied, and I started to lose hope. Then I joined WEST’s Integrated Employment Services and met with a Job Developer. She listened to my story, asked about my goals, and quickly found ways to help. WEST also removed everyday worries. They gave me professional clothing for interviews, so I looked sharp and felt confident. They set up transportation support, making it easy to attend training sessions and, later, get to work on time without extra cost.”
Thanks to her dedication and the focused support she received, Sheetal secured full-time employment as a Disputes Analyst at Arzosoft—just one month after beginning services with WEST. The role is directly aligned with her educational background and career goals in the technology sector. At WEST, the mission is to empower clients like Sheetal by offering personalized guidance, connecting them to essential resources, and helping them navigate their employment journey with confidence. Sheetal’s story is a testament to how tailored support can turn uncertainty into success.
In September 2024, Saber arrived in Canada as a permanent resident, filled with ambition and the hope of establishing a meaningful career in his new home. With a master’s degree in economics and previous experience in the banking sector, he immediately began his job search in the hopes of continuing his professional journey in the same field. However, Saber quickly discovered that securing employment in Canada, particularly in his area of expertise, was more challenging than anticipated.
Unaware of the importance of Canadian work experience, Saber faced repeated roadblocks and limited responses to his applications. In November 2024, Saber turned to the YMCA of Southwestern Ontario’s Integrated Employment Services program for support. From day one, his determination and drive were evident.
Together with his employment caseworker, Saber began developing a tailored resume and cover letter, while also attending workshops and trainings to build new skills relevant to the Canadian workforce. Despite months of not receiving interview calls, he remained committed, punctual, and optimistic, never missing an appointment and always eager to learn.
The YMCA team recognized his potential and dedication. In May 2025, Saber began working one-on-one with a Job Developer who continued to guide and support him through the next phase of his journey. This partnership created a nurturing and empowering environment that kept him focused and motivated even when the job market remained competitive. Their perseverance paid off.
By July 2025, Saber had successfully landed three interviews and was able to secure full time permanent employment with NextStar Energy as a Production Technician. This opportunity marked a turning point in his journey, one filled with relief, pride, and renewed sense of purpose. With his new role, he is now able to cover the costs of his living expenses and build a stable and fulfilling life in Canada.
Saber’s story is a testament to the power of resilience, community support, and the impact of integrated employment services. We are proud to have been part of the Saber’s journey and look forward to seeing his continued growth and contributions in Canada.
Client’s Testimony:
“When I first arrived in Canada, I was feeling discouraged about finding a job in my field. That changed when I connected with YMCA’s employment services. Through their short workshops and one-on-one sessions, I learned how to write a Canadian-style resume, search for jobs effectively, and prepare for interviews. They also helped me enroll in First Aid/CPR and Forklift training—both of which were required for applying to NextStar Energy. These certifications made my resume much stronger and directly helped me get hired. What helped me the most was that the YMCA team accurately assessed my skills and knowledge of the Windsor job market and guided me toward the most suitable and realistic career path. I’m especially grateful to Reem Alesber, who supported me throughout this journey with her guidance and encouragement. I truly appreciate everything the YMCA team has done for me”.
When Tejiri Udi first enrolled in our program, he encountered a common yet significant barrier to employment faced by many newcomers—lack of Canadian work experience. Although Tejiri brought a wealth of international experience and a strong desire to contribute to the workforce, he was unsure how to adapt his existing skills to align with Canadian employment standards. Despite these initial challenges, Tejiri demonstrated exceptional motivation and a clear determination to achieve his professional goals. What he needed was the right support and direction to navigate the Canadian job market with confidence.
Tejiri was referred to the Customer Service Training Program delivered by the Multicultural Council of Windsor and Essex County (MCC). Through this initiative, he participated in targeted training sessions focused on Canadian workplace culture, customer service best practices, effective communication, and job readiness strategies. This comprehensive support helped him build a strong foundation and positioned him for success in a highly competitive employment landscape.
Upon completion of the training, Tejiri began working closely with Caroline Nader, one of our dedicated Job Developers, to further enhance his employability. Together, they refined his resume, practiced interview techniques, and explored job opportunities that aligned with his skills and aspirations.
As a result of his commitment and the guidance provided through the MCC, Tejiri secured his first Canadian job as a Customer Experience Associate with TD Bank. This achievement represents more than just a job—it marks a significant milestone in his journey toward long-term career success in Canada.
Reflecting on his experience, Tejiri shared:
“The MCC provided great service, and I appreciate all their help.”
This new beginning has not only granted Tejiri financial independence, but it has also strengthened his self-confidence and opened new doors for career growth within the Canadian financial sector. His story is a testament to the impact of tailored support, newcomer resilience, and the power of community-based employment programs.
Inspired by his own journey, Tejiri has also expressed a desire to give back. He hopes to support others going through the program—whether by serving as a mentor, connecting with new clients, or offering guidance and encouragement just as he once received.
For over 14 years, Maria built a diverse career spanning hospitality, customer service, and education. In 2017, she transitioned into the aviation industry, serving as a flight attendant—a role she took great pride in. However, in the wake of the global pandemic, the demands of the position became increasingly unsustainable. Recognizing the need for a more fulfilling and forward-thinking path, Maria made the bold decision to resign and pursue a career aligned with her core values: innovation, continuous growth, inclusion, and operational excellence.
“Recognizing the need for stability, fair compensation, and personal growth, I knew I couldn’t navigate this transition alone. I have always been someone who supports my family, friends, and colleagues—but this time, I had to ask for support myself. That meant putting my ego aside and opening myself up to guidance during one of the most important transitions of my life.”
Maria explored a range of strategies in her job search before choosing to engage creatively and collaboratively with various employment agencies. While navigating rejection was challenging, she came to view each setback not as a failure, but as a redirection—an opportunity to refine her approach and move closer to the right fit.
“Before connecting with The WorkPlace Group, I had worked with two other agencies in Sarnia. While I’m unsure if the lack of progress was due to timing or their limited capacity, I can confidently say that The WorkPlace Group was where everything started to align. I felt seen, supported, and empowered. Even when setbacks occurred, the support remained consistent. The difference was not just in the services offered—but in the way they were delivered.”
Together with her employment consultant, Maria identified courses that aligned with her passions and strengths. This strategic approach provided greater clarity and direction, while also fostering a strong sense of accountability throughout her journey.
“While I didn’t attend many workshops due to a strategic focus on health and job applications, resume support was incredibly helpful. The formatting and clarity of my new resume attracted more recruiter attention and gave me the confidence to pursue roles I may have previously overlooked. Interview coaching was also pivotal—I learned to view feedback as a gift, not criticism.”
“I’m proud to say I was hired as a Customer Experience Specialist with EF Educational Tours. This new role not only aligns with my background in customer service and passion for travel and education but also allows me to grow in areas like sales, CRM, analytics, and strategic planning. The structured schedule and fair compensation have already made a major impact on my health and wellbeing. This career shift has strengthened my family relationships and improved my lifestyle overall. This transformation has impacted not only my current lifestyle but also shaped a brighter vision for the future.”
At UHC – Hub of Opportunities, we are proud to support individuals on their path to meaningful employment through our Integrated Employment Services (IES). One recent client accessed financial supports for transportation and professional clothing, which enabled him to participate in a training placement in an office setting leading to full-time employment!
We’re honored to share his heartfelt words of appreciation:
“I am writing to express my sincere and heartfelt appreciation to the entire UHC – Hub of Opportunities for the invaluable support and guidance they have provided to me and my family throughout my employment journey in many aspects.
Your programs, resources, and commitment to empowering individuals like myself have made a significant difference in my life. From career assistance and advice to job search assistance, I have felt supported.
I would like to extend my special thanks to my caseworker, Mackenzie, who has been assigned to work with me. I really do appreciate all of your advice and guidance. God bless you.
Thank you once again for being such a positive force in this journey thus far. God bless UHC and God bless everyone.” ~O.A.
This testimonial is a reflection of the compassion, commitment, and impact of our team and programs. Thank you to all our staff and community partners who make these successes possible.
Employer Success Stories & Testimonials
“Our partners at Community Employment Services were able to connect us with job seekers and scheduled interviews for us. There was so much interest that we had to bring in extra team members from the homes to extend the hiring fair for a couple of hours before and after the original plan so we could fit in more interviews.”
The S&R Group – The S&R Group partnered with Lambton College’s Community Employment Services (CES) to host a hiring fair at the college’s renovated community centre.